Shipping & Payments
Our standard dispatch timelines are between 1-3 weeks from Soov’s warehouse located in DELHI NCR for domestic and international orders.
We will share regular updates about your order from dispatch to delivery via Email & SMS details provided by you when placing the order. The delivery status is also available on your registered account on soov.in
We do not levy any delivery charges/ fees on orders delivered within Republic of India.
While we do service many pin codes in India via our 3rd party delivery partners, there may be certain pin codes that are out of our service area.
The Standard Delivery for within India is 6-10 business days.
Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can track your order status on the soov.in website by entering your assigned order tracking number.
You can always contact us at firstname.lastname@example.org for any queries related to your order and shipping.
Non-Availability on Delivery
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. This will help us in delivering your order faster. Do note, orders shipped and returned due to Non-Availability on Delivery are not eligible for any refunds/ repeat fulfillment or credit notes in lieu of the returned original order.
Modes of Payment
We accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks, UPI, mobile wallets and CRED.
Cash on Delivery (COD) facility is available at the moment for Domestic orders only.
For all international transactions, we accept major Credit Cards (including MasterCard, Visa, American Express, PayPal, etc.).